Refund policy

PROCESS DETAILS 

Once your order is known/verified and your payment is approved, We process the order taking  1-2 business days maximum for all pre-made orders to be shipped

SHIPPING/HANDLING

All orders will be dispatched within 1-2 business days since All orders are tracked Using the app,Shop. Once the order is shipped, AluminiNecklace™ does not take responsibility for any mistakes occuring that go missing beyond being shipped,delayed, incorrect addresses, and being lost or stolen. It is ensured to having the right information applied before purchasing in our website.

CUSTOMS NOTICE  

All customers outside of the United States are responsible for the customs fees/duties that may be charged by their country for import. This amount may vary depending on your country. We advise looking up your country’s policies before purchasing so you are aware of any potential fees.

TRACKING ORDERS 

Download SHOP app for free on the app store to track your order or use the tracking number provided VIA email confirmation to manually track it on the couriers (USPS,FEDEX,UPS) website.

REFUND INFORMATION 

• ALL OF ALUMININECKLACE™ ORDERS ARE FINAL.

 

• WE DO NOT ACCEPT RETURNS ON ANY ORDERS UNLESS the product is recieved damaged to the customer. it MUST BE IN ORIGINAL packaging and have minimal usage/contanct of the item to ensure a Refund. 

 

• If you have any questions or concerns please email alumini@alumininecklace.com

 

• You must notify us within 7 days of any issues with the items you receive.

 

• Claims for our Sent Necklaces being damaged upon receiving must include "Clear" photos of the damaged item and a digital or non-digital receipt of the date/time of the bought item.